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Frequently Asked Questions

  • I had already paid for the specific service directly on the Partner’s website and then found your Cashback website. Can I get a cashback for that booking/purchase?
    • Unfortunately, you will not be able to get a cashback for this booking/purchase. Bookings/purchases should only be made using the relevant link found on https://hellocashback.ch. We are unable to proceed with your cashback request if the booking/purchase is not made using this specific link. This is an ongoing offer on the website https://hellocashback.ch. Next time you book/purchase a service, please use this link to be eligible for a Cashback.

  • Are the prices mentioned on the Partner’s websites and https://hellocashback.ch the same?
    • Yes, the prices are the same. Moreover, when booking/purchasing through https://hellocashback.ch you will be eligible for a cashback, to be credited onto your Diners Club Card.

  • Can I register a card of another payment system instead of Diners Club?
    • No, this platform was created for Diners Club cardholders only. You cannot register a card of another payment system to receive a cashback.

  • Can I receive my Cashback if I do not indicate the details of my Card in my Profile?
    • No, you can not. Your Cashback will be only credited to the Card that was indicated in your Profile.

  • Can I receive a cashback if I made a reservation/purchase directly on the Partner´s website?
    • No. The cashback can only be paid for bookings/purchases made via the https://hellocashback.ch link.

  • Can I make my booking/purchase to receive a cashback without prior registration on the Platform?
    • No. The cashback can only be paid for bookings/purchases made after registration on the Platform.

  • How long will it take to receive my cashback?
    • The Сashback will be paid into your Diners Club Card mentioned during the registration process within the specific time frame indicated in the Service Provider Terms and Conditions.

  • How many bookings/purchases can I register to receive my cashback?
    • There is no limit. As long as you follow the rules and Terms of Services you can register as many bookings/purchases as you wish, provided that the bookings/purchases are made using the following link: https://hellocashback.ch.

  • Whom should I contact if I want to change or cancel my booking/purchase?
    • You should manage your booking/purchase using the tools provided directly by the Partner. If you have any questions regarding your reservation/purchase, please contact the Partner’s customer support.

  • Who will charge my card in case of reservation/purchase via the link on https://hellocashback.ch?
    • Your card will be charged directly by the Partner. If you made a booking with Booking.com – your card will be charged by Hotel or Booking.com depending on the fare you chose. Smartline GmbH does not charge your card, does not collect and does not keep the data from the card used for payment on the Partner's website.

  • If I forgot my password, what should I do?
    • Please click on the "Log in" button, then select the option "Forgot your password?". Enter the email address you used to create your Hello Cashback account (make sure your details are correct). Check your mailbox as we will send you a link to reset your password.

  • Can I change my login details?
    • Your login details cannot be changed. Please contact our Customer support team if you forgot your login details.

  • I already paid for my purchase/finalized the chosen service. Why didn’t I receive my cashback yet?
    • The Cashback is paid within the specific time frame indicated in the Service Provider Terms and Conditions.

  • What happens if I made a mistake with my Card number during its registration on the Platform or if I want to change it?
    • You are fully responsible for the data provided during the registration process. In case of incorrect data entered you should re-enter the correct Card number in your Profile on www.hellocashback.ch.

      If you entered the incorrect Diners Club card number and you haven’t corrected it in your Profile, you cannot claim your cashback to the owner of the website.

  • Where can I see the history of my Cashbacks?
    • Please log into your personal account at https://hellocashback.ch, and visit “History of my Cashbacks” page. There, you can track the history and check the status of your cashback.

  • I made a reservation/purchase using the link https://hellocashback.ch, and paid for my booking/purchase but I was unable to use the service or I had to cancel my purchase. Will I be able to get a Cashback for this booking/purchase anyway?
    • Unfortunately, no. Cashback is only paid for successfully completed bookings/purchases.

  • Do I have to enter my Diners Club Card details every time I make the purchase/reservation at the www.hellocashback.ch?
    • No, you don’t. One time is enough.