TERMS OF SERVICES
1. GENERAL PROVISION
The owner of the website www.hellocashback.ch is Smartline Sagl (the company is based in c/o TALENTURE SA Riva Albertolli 1 6900 Lugano, CHE-224.454.640). These terms constitute the basis for the use of www.hellocashback.ch and define the rights and obligations of its Users.
Anyone who registers and joins the Cashback program through the website is to be considered aware of the terms and conditions of use and processing of personal data and therefore accepts them.
The participation in the Program is free of charge and open only to individual persons. Legal entities are not allowed to participate in the Program.
Only individuals aged 18 or older who have a valid Diners Club Card are eligible to receive a cashback.
The Terms of Services framework is the following definitions:
Website - is the website accessed via the following link: www.hellocashback.ch.
Platform - means the website on which the Service is available. It is owned, controlled, managed, maintained and/or hosted by www.hellocashback.ch.
Partner - legal entities whose services are made available to the Customers via the relevant links listed on the Platform.
Services - reservation and/or purchase services of the Partners, presented via the relevant links listed on the Platform.
Reservation - reservation of the hotel room, the airline ticket, the car rental made by the Customer on the Partner’s website via the link listed on www.hellocashback.ch.
Purchase - purchase of goods/services made by the Customer on the Partner’s website via the link listed on www.hellocashback.ch.
Customer (Cardholder/User) – a person who is at least 18 years or over and who legally uses the platform, with his/her Diners Club Card.
Card - Diners Club Card.
Qualified reservation/purchase - the reservation of the service/purchase made by a Customer through the Partner’s website only via the Cashback Website, which meets all requirements defined and described in clause 4 of these Terms of Services.
Cashback - is a refund credited to the Customer for booking services or purchases via the link www.hellocashback.ch.
Registration - refers to the Cardholder who performs the following procedure:
- Filling in the Registration Form on the Website in order to create a personal account and receive the Cashback upon acceptance of the Terms of Services and the Processing of Personal Data.
Personal Account – an account created through the platform on the official Website www.hellocashback.ch.
3. MAIN CONDITIONS OF USE OF THE WEBSITE
3.1. To receive a Cashback, Customers are required to create a personal account through the registration process on the Website.
3.2. Only those who have consented to the processing of personal data and have agreed with the Terms of Services during the Registration process may be registered as Customers of the website and thus receive a Cashback.
3.3. The owner of the website reserves the right not to pay the cashback in case of intentional serious violation of these Regulations.
3.4. These Terms of Services constitute the only existing agreement between the Website owner and the Customer. By accepting these Terms of Services, the User voluntarily, unconditionally and totally accepts these Terms of Service.
3.5. The User's consent is given by providing personal data such as first name, last name, PAN, card expiry date, phone number and email address. The processing of the User's personal data is made in accordance with the provisions of Austrian legislation.
4. TERMS AND CONDITIONS FOR GETTING A CASHBACK
The Website’s owner will pay out cashback for bookings/purchases made by the Customer (Cardholder/User) to the credit card indicated by the Customer (Cardholder/User) when the cashback payout command is activated according to the terms described in provisions 4.1 to 4.15 below.
4.1. Reservations/purchases must be made at www.hellocashback.ch in order to be eligible and receive a Cashback. Such reservations/purchases are defined as Qualified reservations/purchases.
4.2. A customer should use the same phone number as indicated in his/her Profile for all the bookings that are made via the Platform. If a customer uses a different one, the Cashback will not be credited to his/her Card.
4.3. The Cashback will be credited to the Card that was indicated by the Customer on the 'Payout' page.
4.4. The Customer can update the card details anytime. If the card is not valid or the card details are incorrect, the owner of the Website will not be able to proceed with the payment of the Cashbacks.
4.5. Reservations made directly through the Partner’s websites do not qualify for a Cashback.
4.6. In order to receive the Refund, the User must create a personal Account through the Website, consent to the Processing of Personal Data and the Website Terms of Service.
4.7. The Cashback will not be credited to the Card in the event that the reservation/purchase is canceled or of a Cardholder’s no-show, even if the Cardholder is charged by the Partner as per the cancellation policy of the Partner.
4.8. The Cashback will be ready to be paid out to the Card account within the specific time frame indicated in the Provider Service Terms and Conditions.
4.9. The amount of the Cashback is calculated exclusively on the basis of the value of the booking/purchase and does not include other charges such as taxes, services, room service, restaurant bill, mini bar, spa, etc.
4.10. Neither Smartline Sagl, nor Cornèr Bank Ltd shall be liable for payment by the Cardholder of any taxes that may be connected with the provision of the CashBack by the owner of the website. Each Participant shall be individually liable for payment of any taxes on his/her aggregate income.
4.11. This promotion is available and applicable only to Diners Club Cardholders.
4.12. The amount of the Cashback is non-transferable and cannot be exchanged for money or other products and services.
4.13. The Cashback will be available for withdrawal from 30 (thirty) to 60 (sixty) calendar days from the check-out date/purchase date/date on which the use of the service ends, depending on the Partner.
4.14. In the event that Smartline has informed by the Cashback partner of an (alleged) Fraudulent Reservation/Purchase or if it otherwise has a reason to believe that the relevant reservation/purchase concerns a fraudulent reservation, Smartline is entitled to not to issue a Cashback for such reservation/purchase.
4.15. The minimum amount to payout is EUR 5.
5. CUSTOMER SERVICE SUPPORT
Customer Support is guaranteed by the website owner via the feedback form https://hellocashback.ch/contact_us. Responses will be provided in English within 72 hours of receipt (excl. Saturday and Sunday).
6. FINAL PROVISIONS
6.1. By reserving Partner’s services or purchasing Partner’s goods using the relevant link on the Website, the Customer consents to the Terms of Services.
6.2. Violation of the rules constituting the Terms of Services will result in non-acceptance of the payment of the Cashback.
6.3. The owner of the website is not liable if the cashback is not credited to the Customer for reasons dependent on the Customer.
6.4. The owner of the Website reserves the right to involve third parties to provide the Customer with the services described in the Terms of Services.
6.5. Smartline Sagl (the owner of the website) reserves the right to modify the Terms of Services in whole or in part at any time. Such changes will be communicated to the Customer by e-mail or a notice on the Website.
6.6. The qualifying and participating Cardholders are bound by the Terms and conditions of Partners whose links are presented on the Platform www.hellocashback.ch and Terms of Services of Smartline Sagl. Other terms and conditions could be applied.
6.7. These Terms of Services have been translated in German, Italian and French. In case of discrepancies, the English language version shall prevail.